Terms of Service

1. Service Description

DontCall provides text messaging software for service businesses. Providers subscribe to receive a dedicated phone number and automated text conversation handling for their customers. DontCall is a software platform only — we are not a party to any service agreement between providers and their customers.

2. Provider Responsibilities

Service providers are responsible for the accuracy of all business information, pricing, and service details configured in their account. Providers are responsible for all interactions with their customers, including fulfilling bookings generated through the platform. DontCall is not liable for any booking, quote, or commitment made on a provider's behalf.

3. Acceptable Use

DontCall may only be used for legitimate business communication. Providers may not use the platform for unsolicited marketing, spam, harassment, or any unlawful purpose. Violations will result in immediate account termination without refund.

4. Text Messaging Terms

DontCall operates an automated text-messaging program for customer care. When you text a DontCall-powered number, your consent to receive automated conversational replies is given directly to DontCall, which operates the number and sends every message in the program. Consent is collected at the moment you initiate the conversation — it is never obtained through another agreement, bundled into other terms, or transferred from any third party — and it is not a condition of any purchase.

Messages are conversational replies only: answers to your questions, quotes, scheduling, and booking confirmations for the business you contacted. Message frequency varies based on the conversation. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance, or email connor@dontcall.xyz. Carriers are not liable for delayed or undelivered messages.

DontCall sends no marketing, promotional, affiliate, or lead-generation messages of any kind. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we collect, use, and protect your information is described in our Privacy Policy.

5. Subscriptions and Billing

Subscriptions are billed monthly, with the first charge at checkout. Subscriptions may be cancelled at any time; cancellation takes effect at the end of the current billing period. No partial refunds are issued.

6. Phone Numbers

Phone numbers provisioned through DontCall are leased from Twilio and remain subject to Twilio's terms and applicable carrier regulations including 10DLC requirements. Numbers are assigned to one provider at a time and may not be transferred. If a subscription is cancelled, the number may be released and reassigned after 30 days.

7. Service Limitations

Automated responses may occasionally be inaccurate or incomplete. Providers should review their configuration regularly and monitor conversations. DontCall is not liable for any errors, omissions, or misunderstandings arising from automated messages.

8. Limitation of Liability

DontCall's liability to any provider is limited to the fees paid in the 30 days prior to the claim. We are not liable for indirect, incidental, or consequential damages.

9. Changes to Terms

We may update these terms at any time. Continued use of the service after changes are posted constitutes acceptance of the new terms.

10. Contact

Questions: connor@dontcall.xyz